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Terms and Conditions

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Terms of Use & Conditions


Welcome to Vostex Online Store. The Online Store provides its services to you, guests or customers only by accepting the following Terms of Use on your behalf. If you visit or shop through, you automatically accept these terms. Please read them carefully.

  1. Shipping Costs

         Minimum order is 25€  . All orders are dispatched via DHL courier with express shipment . Our courier do not deliver on Sundays or Bank Holidays.

Our delivery charges are currently as follows:

  • Greece

Up to  49,99  EUR: 2,90 EUR



  • Austria, Belgium, France, Germany, Italy, The Netherlands, Spain, United Kingdom

Up to  69,99 EUR: 10 EUR



  • Cyprus, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Slovakia, Slovenia, Luxemburg, Malta, Poland, Portugal, Sweden ,Romania

Up to 100 EUR: 20 EUR

From 100,01-199,99 EUR :18EUR



  • Canada , Mexico, United States (US ),Tunisia, Armenia, Azerbaijan, China, Hong Kong, India, Japan, Saudi Arabia, Singapore, Taiwan,Thailand, United Arab Emirates,

Up to 100 EUR: 29 EUR

From 100,01-399,99 EUR :19 EUR



  • Albania, Belarus, Iceland, Liechtenstein, Macedonia, Norway, Russia, San Marino, Serbia, Switzerland, Turkey

Up to 100 EUR: 29 EUR

From 100,01-399,99EUR :19 EUR



  • Australia, New Zealand

Up to 100 EUR: 45 EUR

From 100,01-399,99 EUR :30 EUR



  1. Product information

The photos depicting the products are representative of the products, unless the companies officially change them and cannot under any circumstances be binding.


The prices quoted on the Website are in euro and include all taxes (24% VAT) other than shipping costs or customs charge. The shipping or customs charge costs are charged to the Customer and appear during the order while invoiced at the end of the order in addition to the price of the selected products. reserves the right to modify the prices applicable to the products of its E-shop at any time but undertakes to apply the prices listed on the Website at the time of your order.

4. B2B

B2B option can only be used from proffecionals and for orders >150€  . In this case please enter the B2B platform and registered in order to give you specific user name and password and benefit from our lower prices.

5.Ways of Delivery & Payment sends to all over Greece with Courier Center and worldwide with DHL .Free pick-up from our facilities in 12 Ermou str, p.c 14452 , Metamorphosi is also available .

The delivery time is 2-5 working days and you can use the below 3 ways of payment

Pay with Paypal

Bank account deposit


IBAN:BE59 9670 3530 4326


Beneficiary: VOSTEX P.C.


IBAN: GR8101720600005060092268757

Beneficiary: VOSTEX P.C.

Pay  by debit/credit card(MasterCard or Visa) . Kindly note that currently we do not accept American Express or Diners .

Upon completion of your transaction, please let us know by phone at 0030 2105912080 or by email at

We inform you that a 24-hour delay is possible with the delivery of your order. Indeed, for security reasons, all orders paid by credit card are subject to verification by


Additional information can be requested, or even required, to validate your purchase.

We are sorry for the inconvenience we bring you, but these measures prove our will to protect our customers from potential credit card fraud.

 6. Security

SSL (Secure Sockets Layer) is today the global web standard for the certification of web sites for network users and for the encryption of data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent by the SSL protocol is

protected by a mechanism that automatically verifies whether the data has been changed during transport

7.Shipping /Return

Please note that transport costs fall on the customer when the product is shipped (the product is shipped under the responsibility of the customer).

Returns are acceptable only if the articles are not the one ordered or they have  a manufacturing defect . In this case you have the right to return the products to our store within 3 working days of receipt, provided that they  are in their original condition , have properly opened and maintain, the barcode label upon the package or any instructions for use.  . Then we will replace the wrong article   or compensate you with the value of the defective one. In compensation, the customer is reimbursed to the credit card account with which the payment was made or in the case of a remittance with a corresponding bank transfer to an account to be indicated by the customer. The refund is made when the product has been returned and received by our company.


We advise you to return the product as a registered parcel and possibly choose to ship a declared value that represents the cost of the products you ship. This is necessary in case of theft or loss of transport services.

If the product is defective, or if you received a different product from the one you ordered the cost of the return is borne by Vostex.

On receipt of your order, you must check that the products correspond to your order and otherwise indicate in the delivery note and in the form of handwritten post-signatures any abnormality.

You also need to confirm by e-mail ( these observations on the same day or at the latest one business day after receiving your order.
If the products need to be returned, they must be sent within 3 days of the date of delivery to the following address:

12 Ermou str, p.c 14452 , Metamorphosi, Greece

 8. Privacy

Please read our Privacy Policy along with the Terms of Use here