fb Delivery & Returns - vostexfashion.com
Minimum order of €25
Free shipping on orders over €50

All your delivery questions,
answered

Delivery Information

Shipping

Vostexfashion.com ships to all over Greece with Courier Center and worldwide with DHL with express service .Free pick-up from our facilities in 12 Ermou str, p.c 14452, Metamorphosi is also available.


The delivery time is 2-5 working days.


Our courier do not deliver on Sundays or Bank Holidays. Please note that transport costs fall on the customer when the product is shipped (the product is shipped under the responsibility of the customer).


Our delivery charges are currently as follows:

Greece

Order value  Delivery cost 
< €49.99   €2.90 
€50+  FREE shipping 

→ Austria, Belgium, France, Germany, Italy, The Netherlands, Spain, Monaco

Order value  Delivery cost 
< €69.99  €10
€70+  FREE shipping

→ Cyprus, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland,
Hungary, Ireland, Latvia, Lithuania, Slovakia, Slovenia, Luxemburg, Malta,
Poland, Portugal, Sweden ,Romania, United Kingdom

Order value  Delivery cost 
< €69.99 €15
€70+  FREE shipping

Canada , Mexico, United States (US),Tunisia, Armenia, Azerbaijan, China,
Hong Kong, Alaska, Japan, Saudi Arabia, Singapore, Taiwan, Thailand, United
Arab Emirates,Qatar

Order value  Delivery cost 
< €100  €29 
€100.01 – €399.99  €19 
€400+  FREE shipping

Due to the fact that the prices include vat 24% no extra customs charges are applied

Albania, Iceland, Liechtenstein, Macedonia, Norway, San
Marino, Serbia, Switzerland, Ukraine

Order value  Delivery cost 
< €100  €29 
€100.01 – €399.99  €19 
€400+  FREE shipping

Due to the fact that the prices include vat 24% no extra customs charges are applied

Australia, New Zealand,Russia,Turkey

Order value  Delivery cost 
< €100  €45 
€100.01 – €399.99  €30 
€400+  FREE shipping

Due to the fact that the prices include vat 24% no extra customs charges are applied

Argentina,Brazil, Chile, Colombia, Ecuador, Paraguay,Peru,Uruguay 

Order value  Delivery cost 
< €100  €55
€100.01 – €399.99  €45
€400+  E25

Due to the fact that the prices include vat 24% no extra customs charges are applied

Returns

Returns are acceptable only if the articles are not the one ordered or they have a manufacturing defect. In this case you have the right to return the products to our store within 3 working days of receipt, provided that they  are in their original condition, have properly opened and maintain, the barcode label upon the package or any instructions for use. Then we will replace the wrong article or compensate you with the value of the defective one. In compensation, the customer is reimbursed to the credit card account with which the payment was made or in the case of a remittance with a corresponding bank transfer to an account to be indicated by the customer. The refund is made when the product has been returned and received by our company.

On receipt of your order, you must check that the products correspond to your order and otherwise indicate in the delivery note and in the form of handwritten post-signatures any abnormality.


You also need to confirm by e-mail ([email protected]) these observations on the same day or at the latest one business day after receiving your order. If the products need to be returned, they must be sent within 3 days of the date of delivery to the following address:
12 Ermou str, p.c 14452 , Metamorphosi, Greece


We advise you to return the product as a registered parcel and possibly choose to ship a declared value that represents the cost of the products you ship. This is necessary in case of theft or loss of transport services.


If the product is defective, or if you received a different product from the one you ordered the cost of the return is borne by Vostex.

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