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FAQ

Homepage / FAQ

Shopping Guide

Is it safe to shop online?

Your information is very safe at vostexfashion.com and we take site and data security into serious considaration. The vostexfashion.com website uses 128-bit encryption to ensure that your data is secure.

With regards to the safety and privacy of your credit card, we have implemented a state-of-the-art e-commerce solution for our new website . The new site offers improved security compared to the previous one and many other existing websites by encrypting your credit card information in such a way that it is not accessible by employees within VOSTEX, or by anyone who would try to compromise the security of vostexfashion.com.As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general.

When you enter your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.

This is an important question and our priority in VOSTEX is to ensure the privacy of our customers and safety of payment. We protect our website with ‘Norton Secured’. When shopping online, make sure that the website has an SSL (secure sockets layer) encryption installed, which is represented by an icon of a locked padlock.

How do I select items to purchase?

As you browse through the WWW.VOSTEXFASHION.COM, click on the button beneath the items that you wish to purchase.

How do I know what is in my shopping cart?

When browsing through WWW.VOSTEXFASHION.COM, simply look to the right-side of the screen to see which items you have in your shopping cart. Use the arrows to move between items in your cart.

How do I remove/modify an item from my shopping cart?

Click the “x” check box to erase the article chosen or click the (+) or(-) to change the quantity according to your needs . You may also change the quantity of items to “0” (zero) so  the item will be erased again.

Can I change my order once I have proceed the check out ?

Only changes concerning the delivery addresses can be accepted , and only if it doesn’t change the shipping cost (for example you forgot to mention the number of the street your delivery is). In this case please contact our customer support at :support@vostexfashion.com

How do I pay for my merchandise?

On VOSTEX, we offer various ways of payment including, PayPal, Credit/Debit Cards (Visa, Mastercard subject to proper authorization) or pay directly to our bank account as we have strategic partnerships with well-known banks in the region.

Which countries do you ship to?

Currently, we ship to almost every country in the world .

Can I deliver to another address, other than my card billing address?

Yes, it is possible if the delivery address is in the listed countries.

Is it safe to give you my credit card number over the Internet?

Yes, read about VOSTEX web site security here.

How do I know that VOSTEX has received my order?

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make sure that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your record.

Is there a minimum order value?

Yes , the minimum order is 50€

What if there are missing or wrong items when I receive my order?

For missing or wrongly shipped items always according to your order, please contact us at support@vostexfashion.com and quote your order reference number. Our customer service is open from
Monday to Friday, 9am to 5.30pm (GR time). We will reply to your query within 2 working days and we will advise you on what to do next. We don’t accept returns , for any other reason .

What is VOSTEX’s return policy and who do I contact regarding returns?

If for some reason you need to return an item to VOSTEX please email the details of your particular situation to: support@vostexfashion.com

My question is not listed so far. What can I do ?

For further information, please contact our customer support at: support@vostexfashion.com

What are the recommended browsers for this site?

This site is optimized for Explorer version 7.0 or higher, Mozilla Firefox version 2.0 or higher, Opera 9.0 or higher and Google Chrome